Cancellation policies for your listing

 

Flexible

Guests can cancel until 24 hours before check-in for a full refund, and you won’t be paid

If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night.

 

Moderate

Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid

If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights

 

Moderate

To receive a full refund, guests must cancel at least 30 days before check-in

If they cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights

If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights

Guests can also receive a full refund if they cancel within 48 hours of booking if the cancellation occurs at least 14 days before check-in.

 

Strict

To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in

If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights

If they cancel after that, you’ll be paid 100% for all nights

 

Strict Long term

If you choose this policy, it will apply to all stays of 28 days or longer and it overrides your standard cancellation policy for those stays.

• To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in

• If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights

• If fewer than 30 days remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights

 

Flexible Long term

If you choose this policy, it will apply to all stays of 28 days or longer and it overrides your standard cancellation policy for those stays.

• To receive a full refund, guests must cancel at least 30 days before check-in

• If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights

• If fewer than 30 days remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights

 

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Non-refundable option

Some Hosts earn more money by adding a non-refundable option to their listings.

 

 

Super Strict 30 days

This policy is by invitation only and available only to certain Hosts under special circumstances.

• Guests must cancel at least 30 days before check-in to receive a 50% refund for all nights

• If they cancel after that, you’ll be paid 100% for all nights

 

 

Super Strict 60 days

This policy is by invitation only for certain Hosts under special circumstances.

• Guests must cancel at least 60 days before check-in to receive a 50% refund for all nights

• If they cancel after that, you’ll be paid 100% for all nights

 

Special cases

• Italy, South Korea, China, and Germany: Different policies apply for all stays in Italy and for South Korean guests staying at places with Strict cancellation policies. The flexible long-term policy is not available for stays in China. Additionally, if you are a Host in Germany, please make sure that your selected cancellation policy complies with the local requirements. Learn more about cancellations in Germany.

• Luxe stays: A separate set of policies applies to these types of stays.

• Exceptions: There are some cases where your cancellation policy may be overridden.

• Testing: We sometimes test new cancellation policies. If you can’t find your cancellation policy described in this article, please refer to the reservation details for the booking.